American Audio HD88CC5 Spezifikationen PDF herunterladen (Seite 115)

Xantech Corporation | 13100 Telfair Avenue, Sylmar CA 91342-3573 | 800.843.5465 | FAX 800.492.6832 | www.xantech.com

Dealers

Net 30 on approved credit

Dealers

$50.00 minimum purchase order (product only, no accessories included)

Each order stands alone; no additional items may be added after PO is transmitted

XANTECH CORPORATION DEALER RETURN POLICY

Xantech will not accept unauthorized products for repairs or returns.

To request a Return Authorization (RA) please contact Xantech Tech Support Department at 800 843-5465 and follow auto attendant prompts.

IN WARRANTY PRODUCT

Products sold by Xantech Corporation are covered under the Limited Warranty Policy printed in the Xantech Price Sheet. This Policy covers parts and

labor on all products for one full year from the date of purchase unless stated otherwise in the warranty statement. Xantech Corporation has a repair or

replace policy with respect to defective product within the warranty period. Items that cannot be repaired will be replaced at no charge to the dealer.

A Return Authorization (RA) is required for In Warranty Product. Dealer must provide documentation in the form of proof of purchase i.e., copy of

invoice at the time of return request. All In-Warranty products returned for repair will be inspected for damage/abuse upon receipt at Xantech. Product

deemed abused by Xantech will be subject to repair charges at the discretion of the inbound Inspector. DOA Products: Xantech will Repair or Replace

initial failure units at its discretion. In the event of an advanced replacement unit is sent, the Dealer will be charged for the replacement unit. When

the defective unit is returned it will be inspected. If found to be defective Xantech will issue a Credit to the Dealer account. Returned product that is

cosmetically damaged or missing parts will be issued a Credit less the cost of repairing the damage or replacing the missing parts. If the DOA unit

is inspected and no problem is found (NPF) it will be returned to the dealer and no Credit issued. See Details section below for shipping information,

product listing requiring Technical Support Pre-Authorization and other critical information. Xantech will return product to dealer via UPS at no charge.

If product inspected is determined not to be defective i.e., No Problem Found (NPF) it will be returned to the dealer via UPS. UPS charges will be billed

to the dealers account. If a dealer or distributor ships units to Xantech with an approved RA via expedited freight, Xantech will return the repaired or

replaced item using the same shipping methodology. (Ex;UPS Red inbound, UPS Red return to customer).

OUT OF WARRANTY PRODUCT

A Return Authorization (RA) is required for Out Of Warranty Product. Out Of Warranty product sent in for repair will be inspected by Xantech

Corporation. An estimate indicating the cost of parts and labor to repair the product will be provided to the dealer prior to the commencement of any

work. Dealer will be required to approve the estimate via email or fax. If the unit is deemed not to be repairable it will be sent back to the dealer.

Repaired product will be returned to the dealer via UPS. UPS charges will be billed to the dealers account. Hourly rate for repair is $60.00.

NEW PRODUCT RETURNS/STOCK BALANCE REQUESTS

New product being returned for stock balance requests will incur a 20% Restocking Charge. The Restocking Charge will be waived if the request

for return is made within thirty (30) days of purchase. All Authorized products issued with a Return Authorization (RA) for Credit will be subject

to inspection. Returned product must be in brand new factory sealed boxes, in the current sales catalog and in fully resalable condition. Xantech

Corporation will not authorize product returns/exchanges after 120 days. Product returned in poor condition will be rejected and sent back to the dealer

via UPS. UPS charges will be billed to the dealers account.

DETAILS

PACKAGING RETURN SHIPMENT

Product being returned to Xantech Corporation for In Warranty or Out Of Warranty repair will need to be packaged securely in order to avoid damage.

All PA amplifiers, MRC Controllers and SPLCD Touch panels will need to be returned in its original Xantech box with packing in order to avoid

damaging the product in-transit. Products received at Xantech in sub-standard packaging will not be serviced. Xantech will send you an appropriate

box to return product if requested. There will be a charge for this service.

TECHNICAL SUPPORT PRE-AUTHORIZATION

Certain products require a Pre-Authorization from our Technical Support Department prior to a Return Authorization (RA) being issued. Please call our

Technical Support Department at 800 843-5465 and Press 2 to for tech support, if you have a problem with any of the following products: Any MRC

Controller or Keypad, SmartPad LCD (any model), ZPR68 (any version), 49090, 78090, any PA series amplifier, PM110, LM110, WPK (any version),

DD4, Gate KeepIR (any version), RT8, RT16, RAT1, URC2 (any version), MAC1, IRS232, IRS232A, RS232IR, RS2321X8, Xtralink-IP 172 series, 590-10,

710-00, 730-00, XDT, PMX/LMX , and BXAUDIO. Technical Support will transfer your call to the Sales Department to complete the ATR process.

SHIPPING LABEL REQUIRED

All authorized products returned to Xantech for Repair or Return must have a Xantech Return Authorization (RA) Shipping Label taped to the outside of

the box. Returns sent without this label will be refused at the dock. A copy of the RA must be placed inside the box. These documents will be sent to

the dealer via email or fax.

TIME LIMIT TO RETURN

When a Return Authorization (RA) is issued a dealer or distributor will have 30 days from that date to return the product to Xantech. The RA will be

cancelled and product refused at the dock after the 30-day window elapses.

Xantech Corporation reserves the right to accept or refuse any request for repair or credit based on, but not limited to: Past Due Accounts, Unresolved

Credit Issues, Legal Action or abuse of the stated Return Policy. Policies, Rules, Regulations and Restrictions are subject to change at any time.

STANDARD TERMS AND CONDITIONS

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